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Getting Started
- Add VisitSafe Track & Trace to your splash page
- Adding a new client account
- Adding another account user
- Downloading your invoices
- Enabling Fydelia Presence Analytics on Cisco Meraki
- FB pixel for Fydelia
- Fydelia Dashboard Overview
- Generating free voucher codes
- Hotel WiFi Features
- How to add a background slider with zoom effect to your guest WiFi splash page
- How to change the redirect URL after successful login
- How to play a video Ad before guest WiFi users can sign on
- iPhone QR scanning won't redirect to captive portal
- Managing your clients with sub-accounts
- Managing your subscription
- Purchasing vouchers with WiFi Pass
- Real time analytics dashboard
- Reports
- Set VAT amount on your WiFi passes
- Simplifying Guest WiFi
- Starting a 14-day trial
- Use your WiFi for COVID-19 Track & Trace
- Using free vouchers in your Fydelia splash page
- Walled Garden and Firewall IP settings
- What is WiFi marketing?
- WiFi Pass overview
- Show Remaining Articles ( 11 ) Collapse Articles
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- Add VisitSafe Track & Trace to your splash page
- Enabling Fydelia Presence Analytics on Cisco Meraki
- How to add a background slider with zoom effect to your guest WiFi splash page
- How to block a compromised Amazon Firestick
- How to change the redirect URL after successful login
- iPhone QR scanning won't redirect to captive portal
- Walled Garden and Firewall IP settings
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Integrations
- Build your DotMailer marketing database using WiFI
- Integrating with your TalkBox account
- Send customer WiFi data in real time to your MailChimp email marketing platform
- Send Guest WiFi data to your Campaign Monitor list
- Send guest WiFi data to your SproutSend marketing platform
- Zapier Integration Overview
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- Build your DotMailer marketing database using WiFI
- Integrating with your TalkBox account
- Send customer WiFi data in real time to your MailChimp email marketing platform
- Send Guest WiFi data to your Campaign Monitor list
- Send guest WiFi data to your SproutSend marketing platform
- Zapier Integration Overview
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Hardware and Networks
- Accessing your Fydelia dashboard
- Aerohive
- Applying an SSL Certiificate to your MikroTik HotSpot
- Aruba - built in controller
- Aruba InstantOn
- Cambium - Setup guide
- Cisco Meraki
- Cisco Mobility Express
- Configuring your UniFi Splash page
- Connecting your UniFi Access Point
- Creating a FortiNet External Captive Portal
- Creating a Fydelia captive HotSpot portal on a MikroTik RouterBoard
- Creating a MikroTik Hotspot on a VLAN
- Creating an Admin user in a UniFi Controller (Classic Interface)
- Creating an Admin user in a UniFi site
- Creating an EnGenius splash page
- Datto OpenMesh Setup Guide
- DrayTek Vigor 28xx
- Enabling your splash page on your UniFi network
- External Captive Portal with OC200 V1.2.3
- Finding and editing your splash page
- Fydelia UniFi Managed Controller
- Guest Email validation with MikroTik
- Guest internet Voucher coupon generation on MikroTik
- How to redirect D-Link Nuclias guests to a Fydelia external captive portal
- How to set up a captive portal with Cisco Meraki
- How to set up an External Captive Portal with a UniFi Controller
- IgniteNet ecCloud External Captive Portal setup
- Integrating Fydelia with EnGenius EZMaster
- Migrating UniFi APs to another controller
- Ruckus - SmartZone Setup Guide
- Ruckus - ZoneDirector Setup Guide
- Setting up voucher pages with Plasma Cloud
- SonicWall - Setup guide
- Step by Step : Connecting a UniFi Access Point
- UniFi Hotspot Manager
- UniFi known issue: Problems connecting with Laptops
- UniFiOS captive portal splash page setup
- Walled Garden and Firewall IP settings
- What is PoE?
- Show Remaining Articles ( 25 ) Collapse Articles
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- Accessing UDM Pro directly from the WAN
- Configuring your UniFi Splash page
- Connecting your UniFi Access Point
- Creating an Admin user in a UniFi Controller (Classic Interface)
- Creating an Admin user in a UniFi site
- Enabling your splash page on your UniFi network
- Fydelia UniFi Managed Controller
- How to set up an External Captive Portal with a UniFi Controller
- Migrating UniFi APs to another controller
- Step by Step : Connecting a UniFi Access Point
- UniFi Hotspot Manager
- UniFi known issue: Problems connecting with Laptops
- UniFiOS captive portal splash page setup
How to block a compromised Amazon Firestick
Since March 2022, Fydelia has seen a surge in incidents relating to the Amazon FireTV / Firestick system.
Symptoms
The device attempts to access the internet using any open WiFi connection, which is usually the Guest WiFi redirect to the venue’s Fydelia login page. The device source port is incremented from 30,000 to 60,000 while it tries to gain access and will be redirected to the Fydelia splash page dozens, sometimes hundreds, of times per second. This can cause havoc at a venue with lower bandwidth and can result in Fydelia triggering an automatic blocking of the venue’s external IP for short periods of time if deemed excessive.
How to resolve
By default, Fydelia will block Amazon devices. Until this apparent vulnerability is better understood, be sure to block devices from your guest network with MAC Addresses starting with:
18:48:be:xx:xx:x
f0:f0:a4:xx:xx:xx
You should provide an alternative private network for your guests, which will only allow traffic for that MAC pattern.
Background
On March 29th Fydelia first detected a rogue Amazon Firestick device which began hammering Fydelia servers in an attempt to open a splash page many times a second. It appears to be a vulnerability but could be related to a recent firmware update.
Be sure to check back here for updates.