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Adding a certificate to a Fortigate Captive portal to prevent browser errors

Enable the Certificates feature If you are unable to see Certificates under the System menu, enable it here: Go to System -> Feature Visibility Enable it: Install your certificate Go to System -> Certificates and choose Local Certificate: Upload your certificate file: NOTE: You can use Fydelia’s wildcard certificate if needed, which will provide SSL for the domain: “”. Contact us for more information. Once installed, open User & Authentication -> Authentication Settings Select your […]

Key Announcement for UniFi API Users: MFA – Multi Factor Authentication with Ubiquiti UniFi in July 2024

Summary The company Ubiquiti has made a major update to its authentication protocols, specifically for the UniFi controller and UniFi OS consoles. By July 2024, all UniFi cloud accounts will need to have Multi-Factor Authentication ( MFA ) enabled as an added security measure. Guest WiFi systems such as Fydelia will no longer work with MFA accounts and you will need to take action in order to avoid service disruption Background If you are a user of Ubiquiti’s services and have […]

Piggy integration with Fydelia WiFi

Integration with your Piggy account could not be easier. Fydelia will: Follow these steps to get started: Add your Piggy API key In the Fydelia OnDemand portal, open password locker and click “Add Entry” Enter your API Bearer Token. When a valid token is entered you can choose the shop and subscription type Click Update Provider If you wish to segment your data from multiple locations, use the CLONE tool to create multiple Password Locker […]

Age-based marketing redirects

With Fydelia you can now target age groups with customized marketing messages after WiFi login. This will increase campaign engagement by making your offers more relevant for your guests. To get started, edit your splash page and click EDIT on the login form: In the CONTINUE URL section make sure you have the override set: Below that you can now add ranges for your preferred age groups: Notes:

Walled Garden and Firewall IP settings

In some cases you may need to update your walled garden and firewall settings. Here’s what you need to know… Walled Garden In order to allow some systems, such as Cisco Meraki, to be able to redirect the guest out to the Fydelia splash page, you will need to add walled garden settings. NOTE: If you use domain-based walled gardens, you don’t need the IP addresses. You will just need to ensure you add: […]

iPhone QR scanning won’t redirect to captive portal

You may have noticed that iPhones do not close the camera when scanning an unsecure (open) network. Open networks are typical for external captive portal systems such as, so this presents a bit of a problem! Solution We noticed that iPhones do redirect correctly for secure (WPA) network QR scans. So to get your Fydelia splash page correctly appearing on a QR code scan, follow these steps: Happy guests! Now you can stick your […]