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iPhone QR scanning won’t redirect to captive portal

You may have noticed that iPhones do not close the camera when scanning an unsecure (open) network. Open networks are typical for external captive portal systems such as, so this presents a bit of a problem! Solution We noticed that iPhones do redirect correctly for secure (WPA) network QR scans. So to get your Fydelia splash page correctly appearing on a QR code scan, follow these steps: Happy guests! Now you can stick your […]

FB pixel for Fydelia

Step 1 (client does this): Find Your Business ID in Meta Business Manager Steps to find your business ID: Step 2 (Fydelia does this): Adding the a client to fydelia domains Steps to add a new client: Now, FB will allow events to pass-through from our domains to client’s FB pixel Step 3 (client does this): Getting the FB pixel ID. Steps to find FB pixel ID: Step 4 (Fydelia does this): Input FB pixel […]

Walled Garden and Firewall IP settings

In some cases you may need to update your walled garden and firewall settings. Here’s what you need to know… Walled Garden In order to allow some systems, such as Cisco Meraki, to be able to redirect the guest out to the Fydelia splash page, you will need to add walled garden settings. NOTE: If you use domain-based walled gardens, you don’t need the IP addresses. You will just need to ensure you add: […]

Add VisitSafe Track & Trace to your splash page

Adding Track & Trace to your splash page could not be simpler.  Just follow these steps: 1) Add the MultiStep marketing widget to your splash page 2) Click EDIT on the widget menu 3) Enable VisitsSafe Track & Trace 4) Save changes and Publish 5) You’re all set.  Fydelia will now capture opt-in Track & Trace information

Adding another account user

You can easily delegate roles to your team by inviting them to the Fydelia platform. This allows you to provide access to splash page management to your marketing team, so that they can manage promotions, seasonal offers and so on, without them necessarily having access to the customer data. Video HowTo Here’s how to add an account user to your Fydelia portal: