Setup and troubleshooting for guest WiFi captive portals — UniFi, MikroTik, Aruba, Ruckus, Omada, Fortinet, Meraki, and other supported hardware.
Usually the Ubiquiti Dream Machine Pro (otherwise known as UDMPro) units are managed from the UI.COM interface.However for external captive portals, it is a…
In this article you will learn how to access your Fydelia account from the Plasma dashboardRetrieve your Fydelia password Steps 1. Click the dashboard link in…
Boost opt-in rates by showing guests exactly what they gain from staying connected. When guests understand why they’re being asked to opt in — and what’s in it…
Enable the Certificates feature If you are unable to see Certificates under the System menu, enable it here: Go to System -> Feature Visibility Enable it…
To request a 14 day trial for a new client: Log in to the portal Under SPLASH PAGES choose REQUEST FREE DEMO PAGE Just enter the website address and the…
You can easily delegate roles to your team by inviting them to the Fydelia platform. This allows you to provide access to splash page management to your…
After WiFi login, guests can be automatically directed to tailored content and offers based on their age group — driving stronger engagement and more…
When a guest logs in to your Fydelia splash page, Fydelia will submit the login form back to the MikroTik hotspot. Therefore, if you're using Fydelia…
Fydelia supports Aruba 2xx upwards. Integration is one of the simplest, in that you only need to put in the splash page URL into a captive portal…
InstantOn can be configured via the portal or directly from your mobile via the Aruba InstantOn App. In this guide we use the web-based portal. Login to your…
https://www.youtube.com/embed/Mye6poyObYI
How to configure your splash page to authenticate guests onto your Cambium cnMaestro With Cambium, guests are sent to the Fydelia server and the redirect…
In this article you will learn how to: Change the static background image of your page You need to be logged into your Fydelia account first. Click here for…
How to set up a captive portal with Cisco Meraki Cisco Meraki is one of the easiest platforms to configure. There are no settings required on the…
External Captive Portal with Cisco Mobility Express This guide was tested with a Cisco Aeronet AP1852E-K9 with Mobility Express 8.10.185 : There are only a few…
Preparation You will need: A controller with the latest software version, which is one of the following: CloudKey with an externally accessible IP or FQDN…
How to configure your splash page to authenticate guests onto your UniFi Controller With UniFI, guests are sent to the Fydelia server and the redirect includes…
When you receive your Starter Kit it will contain: A Wireless Access Point such as a UniFi device or Aruba InstantOn 2 x 1metre cables A PoE injector like this…
Ubiquiti UniFi devices do not use standard power supplies. To make cabling simpler, they just need one single "PoE" cable. PoE stands for "Power…
Prerequisites Your FortiGate firewall must be running FortiOS6.0 or higher. Fydelia was tested on a FortiGate 40F running FortiOS v6.4.6 build6083 (GA)…
MikroTik RouterBoard External Captive Portal Setup IMPORTANT: For Version 7.x, Fydelia has been tested successfully on 7.14. Fydelia has also been tested…
(See also Setting up Fydelia HotSpot on your MikroTik Routerboard) To create a HotSpot on a VLAN, follow these steps: From the left menu click BRIDGE Add…
Overview Ubiquiti does not allow systems like Fydelia to authenticate devices via API using UI.com. Fydelia must be able to contact the controller directly…
When you are setting up your EZMaster controller, you will need to provide a splash page URL where guests are redirected to. Follow these steps to create…
You can create your own subdomain to white-label the guest WiFi experience. To get set up just point your subdomain to the IP: 144.76.195.139 When done we…
OpenMesh is a very easy platform to implement. The key steps are: Set the splash settings, URL and secret Set the authentication URL and secret Walled…
For resellers on our automated billing system, you can find your invoices here: Log in to the ondemand portalClick PORTALClick LICENCES AND DEMOS Click the…
There are 3 general steps involved with DrayTek setup: Radius setup Hotspot setup Fydelia splash page configuration STEP 1 - RADIUS setup RADIUS IP addresses…
Overview Connecting your Fydelia splash page to your Ruckus ONE network can be done in a few simple steps: Create a new Wireless Network Create a new network…
Presence analytics are really where Fydelia’s power lies for reporting. For detailed reporting you will need to enable the Analytics API on your Meraki…
Getting set up with AltaLabs is one of the simplest approaches out there. Just follow these few steps to get up and running: Login to your Alta Labs account…
If you are using controller version 5.15.x or greater, please click here. In order for the External Captive Portal feature to correctly work on the OC200, we…
External Captive Portal If you are using a previous version, please click here for the setup guide. To redirect guests to your Fydelia splash page follow these…
Integrating your Zyxel Nebula Cloud portal with Fydelia is simple. PREREQUISITES: You will need to have a Nebula account with at least one of your Zyxel AP…
Extreme Networks is one of the simplest setups. You only need to configure: The splash page URL RADIUS settings Fydelia page credentials Setting the Captive…
In this article you will learn how to: List splash pages available Edit your splash page logo Change page images Prerequisites: You need to be logged into your…
Fydelia allows you to generate and print customised, branded voucher codes such as this: They can be downloaded anytime onto PDF or even printed…
When a guest connects to a free WiFi network they are redirected to a WiFi login page such as the one shown here on the right. This is known as a "Captive…
Now that you have your reseller account let's run through some key points: The default account Switching between accounts Request a free trial splash page…
In this article you will learn how to: Account switcher (reseller only) Locating your splash pages Tools and features available Basic editing You need to be…
How to configure your splash page to authenticate guests onto your Grandstream GWN series access point. With Grandstream, guests are sent to the Fydelia server…
With Fydelia splash pages you can enable email validation, which will provide temporary access to a guest while they validate their email. Once…
When you create new vouchers on the Fydelia portal in conjunction with MikroTik hardware, you will need to create Users and User Profiles on the RouterBoard…
There are only two areas to update in EnGenius to get your splash page up and running: 1. CAPTIVE PORTAL SETTINGS Edit the SSID you wish to use for guest WiFi…
Hotel WiFi requirements differ from the more common needs of restaurants and bars. Fydelia offers solutions to cater for these differences in the…
In this demonstration we’ll see how to add and customise a background image slide show with zoom effect. https://www.youtube.com/embed/q9nwAeWFzFA
To add an account user to your account you need to: Go to ACCOUNTS Click on the Eye icon to view the account details Click ADD USER: Enter the details for the…
Since March 2022, Fydelia has seen a surge in incidents relating to the Amazon FireTV / Firestick system. Symptoms The device attempts to access the internet…
It's easy to direct your guests to a website or even your Facebook or Instagram page once they have logged in to WiFI Prerequisites: You must already be in…
When logged in to your account, click on REPORTING AND ANALYTICS Click on REPORTS Click on DOWNLOAD VISITOR DATA Specify your selection by Choosing the number…
With Fydelia you do not need to send an email to a guest for them to validate their email. It can be done silently and very accurately with our "Automated…
Learn how to find, generate, and manage your Brevo CRM API key to securely connect your email marketing account with external plugins and applications.Why You…
Fill out the Sevenrooms Integration Form to get the API credentials needed for setting up the integration To set up the integration, you’ll need API…
https://www.youtube.com/embed/s1OCVCt6kFM
Learn how to easily set up your Ruckus Unleashed Access Point using your mobile phone or tablet with this simple step-by-step guide.Before You BeginTo ensure a…
OVERVIEW Setup is extremely simple with IgniteNet ecCloud. There are a couple of things to note: 1) Provision to the APs can take several minutes with…
You can instantly create a new trial subscription based on a clone of any other splash page in your accounts. In your splash page list, find any splash page…
In this video we look at how you can send your customer's opt-in marketing data to your TalkBox account https://www.youtube.com/embed/QrmkDBSmz5g
WiFi is usually the first in-venue digital interaction with your brand, typically even before the guest has spoken with your staff. Make it an amazing first…
You may have noticed that iPhones do not close the camera when scanning an unsecure (open) network. Open networks are typical for external captive portal…
Summary The company Ubiquiti has made a major update to its authentication protocols, specifically for the UniFi controller and UniFi OS consoles. By…
In this article you will learn how to log in to your Fydelia OnDemand account 1. Entering edit mode Logging in Visit https://ondemand.fydelia.com Enter your…
https://www.youtube.com/embed/EtE7hNUC0RM
A subscription can be managed while you are in Trial mode. Log in to the portalClick PORTALLicences and DEMOS Click the LICENCES, tab (If you don't see…
You’re not just providing WiFi — you’re converting real-world visitors into trackable, retargetable digital audiences that drive repeat revenue. Using Meta…
You can easily adopt your access points to a new controller. Follow these steps to automatically migrate. Prerequisites The new controller must be online…
Fydelia ensures each guest sees content that’s relevant to them using a fun way to capture their birthday. Personalize destinations and campaigns without…
Elevate your splash page to the next level with custom styling. Prerequisites: Knowledge of advanced CSS. Custom Fonts file. Creating eye-catching splash pages…
Integration with your Piggy account could not be easier. Fydelia will: Add guest WiFi contact details to your Piggy account Set the guest's chosen opt-in…
When you connect to WiFi you will have the option to purchase WiFi vouchers. The voucher can be redeemed instantly, and is also sent to your email…
When you log in to the Fydelia portal, you will be greeted with a dashboard overview of your organisation. There are a number of sections: Top 3…
1. Enable Remote Access on MikroTik Router Open WinBox on your local network and connect to the router. Go to IP > Services. Ensure that the WinBox (TCP…
How to download your customer marketing data Although Fydelia offers a huge variety of CRM integrations and data connectors, you may still wish to download…
class: fod_hide_on_thankyou Put this class on desired element(s) if you want them hidden when form is successfully submitted. class: fod_norewrite Use this…
How to set up a captive portal with Ruckus/SmartZone Follow these steps to get set up: Preparation You will need: Access to the Ruckus/SmartZone…
How to set up a captive portal with Ruckus/ZoneDirector Follow these steps to get set up: Preparation You will need: Access to the Ruckus/ZoneDirector…
Ruckus Unleashed is designed for smaller deployments and is known for its simplicity. It's easier to set up and manage compared to larger-scale solutions like…
In this demonstration we will see how to easily connect your Fydelia account to your MailChimp marketing automation platform…
You can capture Guest WiFi marketing data in real-time into your Campaign Monitor account. Here's how: https://www.youtube.com/embed/R7l9xtvI4As
To set up your Constant Contact integration, we will need to obtain a refresh token and connect it to your Fydelia OnDemand sub-account. To do so follow the…
In this demonstration we will see how to easily connect your Fydelia account to your SproutSend marketing automation platform…
It's easy to adjust the VAT tax rate associated with your paid internet WiFi passes. Follow these steps: Log in to the portal and ensure you're in the correct…
To get your Fydelia splash page working with your PlasmaCloud network, just email support@fydelia.com and provide these details: The Fydelia splash page URL…
Creating a live feed of guest data into your SevenRooms CRM account is simple. Just follow these basic steps: Creating a new Password Locker entry From the…
The guest WiFi experience should be effortless — a true one-and-done sign-in. With Fydelia’s Shared Sign-On, it is. Once a guest connects at any one of your…
https://www.youtube.com/embed/Bc3bJMNglMQ
How to configure your splash page to authenticate guests onto your SonicWall Controller With SonicWall, guests are sent to the Fydelia server and the…
Background (Image) Sliders give you the ability to rotate through beautiful images in the background, delivering a modern and premium feel while providing…
Using a Background Video allows you to create a modern, immersive, and premium splash page that captures attention and keeps your guests visually engaged while…
The image slider is a dynamic visual element that automatically or manually cycles through a series of high-quality images (or sometimes text overlays with…
Interstitial Videos let you showcase short, impactful video messages on your splash page, creating a dynamic and premium branded experience while keeping…
Eye-catching video and slideshow backgrounds, plus interstitial videos, create a premium branded experience and keep guests engaged during login. They also…
You can start a trial once you have created a new client demo page (click here for the how-to): Log in to the portalClick PORTALLicences and DEMOS Find your…
Powering up your new UniFi U6 Access Point is simple. When you receive the starter kit just follow these instructions: CONNECTING YOUR UNIFI AP
When using WiFi Pass you will need to enter your Stripe.com publishable key (pk) and also a restricted key (rk). Never use your secret key (sk). How to create…
Your splash page is already pixel-perfect—but you’d like to fine-tune it just a bit more. With the Styling Widget, you will easily apply small, precise tweaks…
Elevate your splash form with custom styling. Prerequisites: You must already be in edit mode with your splash page. (See Finding and Editing Your Splash…
Elevate your splash form with custom styling. Prerequisites: You must already be in edit mode with your splash page. (See Finding and Editing Your Splash…
Elevate your splash form with custom styling. Prerequisites: You must already be in edit mode with your splash page. (See Finding and Editing Your Splash…
In this article you will learn how to use the account switcher to switch between your various client accounts. You need to be logged into your Fydelia account…
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There have been many changes over the years. This article covers key differences: Version 6 and earlier Remember this version? This is still available in…
Overview Convert stored value into live revenue Toggle integration allows your splash page to display gift cards during the marketing popup if there are gift…
If your guests are connected to the access point but are not seeing the splash page, it means that the device isn't even reaching Fydelia and there can be a…
There are a number of aspects relating to the setup of your Fydelia captive wifi splash page. this article aims to go through it all, step by step, and provide…
With UniFi Fabrics you do not need to set up local users, or provide direct access to your controller. This is especially useful if the controller is located…
If you are running version 7.4 or above of the UniFi Network Controller that uses the hotspot manager, the Guest control option is no longer available…
No Internet Connection A common error you will see is "No internet connection" even though the device has connected to your guest network it won't redirect to…
Some users have reported problems connecting to their UniFi controllers using PCs and Laptops. The error is either "No network available", or the connection…
Ubiquiti requires any 3rd party guest WiFi system, such as Fydelia, to have direct access to the controller in order to be able to authenticate devices…
Follow these steps if you are running controller version 6 or earlier: Create an open Wireless Network On the left menu click Wireless Networks Enable the…
Follow these steps if you are running controller version 7.x New guest Hotspot On the left menu click Profiles Set the authentication type to "External Portal…
Enable hotspot Edit your WiFi network In Advanced, choose MANUAL Tick "Hotspot portal" to reveal the "hotspot portal" link: (NOTE: You may wish to click and…
You can instantly convert your WiFi login page to a COVID-19 Track & Trace tool. Simply enable the option using the Multistep Marketing widget, and…
Vouchers can easily be added to your splash page, and mixed along with other login methods such as email capture or even social login. This allows you to…
Fydelia supports RADIUS authentication. You will receive username/password (and the RADIUS secret if applicable) when your account is created. PRIMARY…
In some cases you may need to update your walled garden and firewall settings. Here's what you need to know... Walled Garden In order to allow some systems…
PoE, or Power Over Ethernet, is a way to provide electrical power to your wall or ceiling mounted access points using only the network cable. This way there's…
https://www.youtube.com/embed/pQ8B7N9xQno
Sending customer WiFi login data in real time to your Klaviyo CRM account is simple. There are two key steps: Generate an API key from within your Klaviyo…
About Monetize your WiFi by offering your guests self-service paid access to the internet, with Fydelia's WiFi Pass system. Video HowTo Watch our YouTube…
To set up externally hosted splash page on Xirrus, login to your controller and follow these steps: Open the Configuration tabGo to SSID Management page from…
Creating an integration with your own Zapier account is simple and, each time a guest submits the WiFi form, you will receive the data into your own Zap…