Defaut template

What are the top 3 most loved features of a hospitality CRM?

Hospitality Customer Relationship Management (CRM) systems are essential tools for hospitality companies to manage their relationships with guests and provide a personalized and exceptional experience. The specific features that hospitality companies love the most can vary depending on their individual needs and preferences. However, some common features that are often highly valued by hospitality companies include: All of these features are dependent on data sources such as Guest WiFi. Fydelia will constantly interact with your […]

Ubiquiti UniFi removes support for older devices

From 1st March 2021, Ubiquiti will no longer support some of their older devices. Therefore, when setting up your UniFi network, be sure that you’re purchasing their newer, supported devices:. The following devices are no longer supported: UAP-Outdoor UAP-Outdoor+ UAP-Pro UAP-IW UAP (v1+v2) UAP-LR (v1+v2) UAP-AC-EDU UAP-AC-IW-PRO According to the official Ubiquiti website: “These UniFi AP models will continue to be supported by network controllers that have not upgraded to versions released past the obsoletion […]

Instant Provisioning with PlasmaCloud- A world first

In late 2019 Fydelia embarked on a rather different approach to Guest WiFi installations. It all began at the 2019 Restaurant and Bar Tech show in London when we met Marek Linder, the CEO of Plasma Cloud. Marek’s vision was unique – to provide a marketplace of applications from within their Plasma Cloud network controller, where you could purchase subscriptions to network-related services right there in the portal. To understand how unique this proposition was, […]

Marketing Automation is the key

No doubt you already have some kind of WiFi solution and probably spend time segmenting the marketing data you get. DotMailer, Mailchimp, they are all great but fairly demanding in terms of getting it all set up. You have a large email database, but which of them are your frequent visitors? Which customers haven’t you seen lately? Do they have birthdays coming up? That’s a lot of analysis and your marketing team could definitely use […]

Fydelia services go free

Over the last 3 years Fydelia has enjoyed phenomenal success with rapid growth in to Europe, USA and Australia. However given the current economic landscape carved by COVID-19, it is clear that the Hospitality and F&B industry sectors are suffering.  We already saw a drop of 22.2% on restaurant attendance during Febuary, yet the fact that this has only really begin to bite, and that the worst is yet to come.   With the UK Government […]

Restaurant WiFi – Getting the right balance

The bars and cafes in the busy thoroughfare of Alicante, my home town, are not usually complete without a noisy game of dominos slammed out by old men (who could easily pass for Jack Lemon or Walther Matthau), or gigawatt lighting that surely makes the upstairs apartment floor glow. But aside from that, which you can kind of tune out from, there’ll likely be a TV up high in the corner of the bar with […]