Hospitality Customer Relationship Management (CRM) systems are essential tools for hospitality companies to manage their relationships with guests and provide a personalized and exceptional experience. The specific features that hospitality companies love the most can vary depending on their individual needs and preferences. However, some common features that are often highly valued by hospitality companies include: All of these features are dependent on data sources such as Guest WiFi. Fydelia will constantly interact with your […]
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Category Archives: Features
Instant Provisioning with PlasmaCloud- A world first
In late 2019 Fydelia embarked on a rather different approach to Guest WiFi installations. It all began at the 2019 Restaurant and Bar Tech show in London when we met Marek Linder, the CEO of Plasma Cloud. Marek’s vision was unique – to provide a marketplace of applications from within their Plasma Cloud network controller, where you could purchase subscriptions to network-related services right there in the portal. To understand how unique this proposition was, […]
Marketing Automation is the key
No doubt you already have some kind of WiFi solution and probably spend time segmenting the marketing data you get. DotMailer, Mailchimp, they are all great but fairly demanding in terms of getting it all set up. You have a large email database, but which of them are your frequent visitors? Which customers haven’t you seen lately? Do they have birthdays coming up? That’s a lot of analysis and your marketing team could definitely use […]